Privacy Policy
Last Updated: May 5, 2025
1. Introduction
At Threddr ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (company name, job title, industry)
- Product information (descriptions, target audience, features)
- Keywords and search terms you want to track
- Payment information (processed by our payment providers)
- Communications you send to us
2.2 Information From Third-Party Services
When you connect your Reddit account, we collect information from Reddit, including:
- Your Reddit username and public profile information
- Public subreddits you follow or interact with
- Public posts and comments related to your keywords
2.3 Automatically Collected Information
When you use our Services, we automatically collect certain information, including:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (device type, operating system)
- Usage information (features used, actions taken)
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Find relevant subreddits and posts based on your keywords
- Generate analytics and insights about community engagement
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage of our Services
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal obligations
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
For free accounts, we retain Reddit posts and engagement data for 30 days. For paid accounts, retention periods vary based on your subscription tier.
5. How We Share Your Information
5.1 Service Providers
We may share your information with third-party vendors, service providers, and contractors who perform services for us, such as payment processing, data analysis, email delivery, hosting, and customer service.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5.4 With Your Consent
We may share your information with your consent or at your direction.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Restricting or objecting to our processing of your information
- Receiving a copy of your information in a structured, machine-readable format
- Withdrawing your consent at any time (where processing is based on consent)
To exercise these rights, please contact us at privacy@threddr.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
9. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through our Services or by email. Your continued use of our Services after such notification constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@threddr.com.